To be the best functioning,
efficiently operated, customer oriented company, and
be recognized as a leader in South Africa.
To effectively utilize; staff through
empowerment, training and customer feedback to provide
a high quality service which is transparent to employees
and customers, to establish a relationship with other
organizations for sharing information of mutual benefit,
and to utilize a full campaign to mobilize customers
through an effective medium of communication, knowledge
- EMPLOYEES – Working together by
sharing knowledge and ideas, whereby employees are
trained and /or retrained to undertake clear concise
assignments through to successful completion, leading
to job security, and to create unity and understanding
amongst staff members, based on adequate training
- CUSTOMERS – Establish open lines
of communication through effective customer service
to enhance positive feedback and address negative
feedback, thereby providing the customer with high
quality service. To supply quality products with confidence
and further training and product support through our
in house training facilities.
- MANAGEMENT – Demonstrate commitment
through financial support, provision of proper equipment
and materials, opportunities for employee development,
recognition of improved performance in all areas of
customer service, fulfillment of promises to employees
and acceptance and endorsement of employee ideas and
suggestions, all of which is embedded in a clean,
safe and healthy work environment. To comply and abide
by the Health & Beauty Industry code of ethics.
- MORALE – A workforce
which displays a high level of initiative and commitment,
demonstrated by enthusiastic and motivated employees
who are reasonably compensated and rewarded for their
contribution to the success of UpFront Distribution.
IMPROVEMENT – Document
processes, implement changes and monitor performance,
with the aim of continuously improving our service
and training to our customers. To continually strive
to improve on the quality of products and performance
at all levels. We at UpFront Distribution are committed
to continued improvements of our facilities and will
continue to seek better and improved systems for our
clients and staff.
Nick Coleman, Diana Coleman.
Senior Partner, Senior Partner.